Frequently Asked Questions

About the products

What are your products made of? Mostly stainless steel, ABS, aluminium, silicone, coated steel, cotton and canvas, depending on what the product has to survive. The material is written on each listing, along with the dimensions and, where it applies, the capacity.

Will a suction-cup fitting actually stay on my wall? On a flat, smooth, clean surface - glass, polished tile, a mirror, a metal panel - yes. Pressed across grout lines, textured stone or a painted wall, no suction cup will hold for long. Check the surface before you order, and clean and dry it before you fit anything.

How do I know something will fit? Every listing carries measurements in inches, centimetres or both, exactly as the maker states them. Measure the gap, the tub or the drawer first and compare - it takes a minute and saves a return.

How should I care for these products? Most items rinse under the tap and wipe dry. Mesh laundry bags go into the machine, fabric hampers wipe down with a damp cloth, and steel fittings keep their finish if you dry them after use. Anything needing different treatment says so in its description.

Are your products brand new? Yes. Everything sold by Aqa Trade is brand new and in its original packaging. We do not sell returned, refurbished or open-box stock, and we do not offer gift wrapping.

Delivery

Where do you deliver? To all 50 U.S. states. We do not ship internationally at present.

What does delivery cost? Nothing. Standard shipping is free on every order within the United States, with no minimum order value. There is one service only - we do not offer an expedited or express option.

How long will my order take? Orders are processed within 0-1 business days, and standard delivery then takes 2-3 business days. Weekends and public holidays are not business days.

How do I follow my parcel? A tracking number is emailed to you as soon as the parcel is handed to the carrier, and you can follow it from there at any point. The first scan can take up to 24 hours to appear.

Paying

Which payment methods can I use? We accept Shop Pay, Shop Pay Installments (orders of $35 or more), Apple Pay, Google Pay, PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. The methods available to you appear at checkout.

Is the checkout safe? Yes. It is SSL-encrypted and PCI-DSS compliant, and full card details are never stored on our servers.

Returns and refunds

Can I send something back? We accept returns for a manufacturing defect, damage in transit, or the wrong item being sent, provided you contact us within 30 days of delivery. We cannot accept a return for change of mind or personal preference. Transit damage needs to be reported within 72 hours of delivery, with photographs.

How do I start a return? Email support@aqatrade.com with your order number and a description of the problem, plus photographs if the item is damaged. We review the request within 1-2 business days and send return instructions if it qualifies - and we pay the return shipping on approved returns.

When do I get my money back? Once the item is back with us and inspected, the refund goes to the original payment method within 3-7 business days. Your bank may take a little longer to show it on the statement.

How do I reach a person? Email support@aqatrade.com or call +1 (330) 622-4219 during Monday-Saturday, 9:00 AM - 6:00 PM ET. We reply within 1-2 business days.