Track Your Order
Track Your Order
Every Aqa Trade parcel travels with a tracking number. It is emailed to you the moment the parcel is handed to the carrier - normally within 0-1 business days of your order - and standard delivery then takes 2-3 business days. Drop the number into the box below and we will send you straight to the right carrier.
No tracking number to hand? Your orders, their status and their tracking links are all in your account — sign in with the e-mail you used at checkout, no password needed.
What happens, and when
- Order confirmation - sent straight after checkout, carrying your order number.
- Shipping confirmation - sent when the parcel leaves us, carrying the tracking number.
- Carrier updates - the carrier refreshes its tracking page at every scan until the parcel reaches your door.
If nothing is moving
A new number can take up to 24 hours to show its first scan, so a quiet first day means nothing is wrong. If several days pass with no update, or the parcel is marked delivered and is nowhere to be found, email support@aqatrade.com with your order number. We will open an enquiry with the carrier and stay on it until there is an answer.