Shipping Policy

Effective date: September 26, 2026

This page sets out where Aqa Trade delivers, what it costs, how long it takes and what happens when something goes astray. There is one shipping service and one price, so there is not much to memorise.

Where we deliver

We ship to all 50 U.S. states, to residential and business addresses alike. We do not ship internationally at this time, and we cannot forward a parcel to an address outside the United States after it has left us.

The service and the cost

Standard shipping is free on every order, with no minimum order value and no promotional threshold to reach. There is no expedited, express or next-day option: one service, offered to everyone, at no charge. Free shipping covers delivery to the address you give at checkout. It does not include installation, assembly or in-home placement.

Processing time

Orders are picked and packed within 0-1 business days, excluding weekends and major U.S. holidays. Orders placed after 2:00 PM ET are processed on the next business day, so an order late on a Friday afternoon will typically go out on the Monday.

Transit time

Once the parcel is with the carrier, standard delivery usually takes 2-3 business days. Distance, weather and carrier volume all move that figure, so treat it as a reliable estimate rather than a guarantee.

Tracking

A shipping confirmation with a tracking number is emailed to you as soon as the parcel is handed over, and you can track it from that moment on. The first carrier scan can take up to 24 hours to appear, which is normal and not a sign that anything is wrong.

What you pay

The product price and any applicable sales tax are shown at checkout before you confirm. Nothing is added afterwards - no handling charge, no fuel surcharge, no delivery fee.

Delays and missing parcels

If a parcel is running well beyond the estimated window, appears stuck at one scan, or is marked delivered and has not arrived, email support@aqatrade.com with your order number. We will raise it with the carrier and follow the enquiry through. If the parcel is confirmed lost, we will replace it or refund it.

Addresses

We ship to the address entered at checkout, so please check it before confirming. If you spot a mistake, write to support@aqatrade.com straight away: we can usually correct an address before the order is packed, but not after it has been collected by the carrier.

Questions

For anything to do with shipping, contact us at support@aqatrade.com or on +1 (330) 622-4219 during Monday-Saturday, 9:00 AM - 6:00 PM ET. We reply within 1-2 business days.